Refund policy

Return & Refund Policy

We stand behind the quality of harb®. We offer returns on eligible unopened products and a limited First-Pack Guarantee for first-time purchases of our 2- and 3-pack bundles.

Eligibility and Request Windows

  • Single-pack and repeat orders: Request a return within 30 calendar days of delivery. Products must be unopened with their factory seals intact.

  • First-time 2- and 3-pack orders: The first 30 days constitute your trial period. If you are not satisfied, request a refund for one opened or used pack between Day 31 and Day 60, inclusive. Empty packaging is accepted.

  • Additional packs from that bundle: Request their return within 60 days of delivery. They must remain factory-sealed, and no waiting period applies.

The First-Pack Guarantee is available once per customer. No additional purchase is required.

Your delivery date counts as Day 1. For example, delivery on September 1 means the trial ends September 30, and opened-pack refund requests are accepted October 1–30.

All periods are calendar days unless stated otherwise. Business days exclude weekends and U.S. federal holidays.

Starting Your Return

Email care@tryharb.com within the applicable window. Include your order number, purchase email, items you wish to return, their condition, and a brief explanation.

We will respond within 7 calendar days. If essential information is missing, we will request it and complete our review within 7 calendar days of receiving it.

Following approval, allow up to 15 additional calendar days for your return address and instructions. These stages may take up to 22 calendar days for a complete request.

A timely request remains valid even if our processing extends beyond your original return window.

Sending Your Return

Wait for written approval and official instructions. Unauthorized returns or parcels sent to an incorrect address may be refused under this voluntary policy.

Dispatch your return within 14 calendar days after receiving the instructions. This is a shipping deadline, not an arrival deadline.

Return the approved first pack’s original packaging, even if empty. Additional packs must remain factory-sealed. Include your order number and retain your shipping receipt and tracking information.

Carrier transit time is separate from our processing periods.

Return Shipping Costs and Refund Amounts

Customers are responsible for the shipping costs of voluntary returns.

For approved returns, we provide a prepaid return shipping label. The actual cost of this label is deducted from your final refund. We will disclose the amount before you agree to use the label. “Prepaid” means that harb® pays the carrier upfront; it does not mean return shipping is free.

If you arrange and pay for an approved return shipment yourself, we will not deduct an additional return shipping charge.

Refunds are calculated using the actual amount paid for eligible products after discounts. Individual pouches from a bundle are refunded at their proportionate bundle price, less any applicable return-label cost.

Original shipping charges are non-refundable for voluntary returns. If your order shipped free, no outbound shipping charge will be deducted.

For confirmed defective, damaged, or incorrect products, we cover the required return shipping costs without deducting them from your refund. Your statutory rights are unaffected.

Refund Processing

After your return arrives, we will inspect it and issue the eligible refund within 7 business days, starting on the first business day after recorded delivery to our designated return address.

If an item does not meet the approved conditions, we will explain any adjustment within that period.

Refunds go to your original payment method, with confirmation by email. Your bank or payment provider may take up to 10 additional business days to post the funds. Contact care@tryharb.com if they have not appeared after that period.

Damages and Other Issues

Contact us promptly about defective, damaged, incorrect, or missing items. We cover required return shipping for confirmed defective, damaged, or incorrect products and arrange an appropriate replacement or refund.

For unwanted reactions, discontinue use and contact us. The 30-day waiting period does not apply to these issues.

This voluntary policy does not limit your statutory consumer rights.