Refund policy

harb® Refund Policy

Last updated: October 17, 2026

Try harb® without risk. If the device isn’t for you, return it within 30 days and get back 100% of what you paid for it, even if you’ve opened and used it.

30-Day Money-Back Guarantee on the device

Request a refund within 30 calendar days of delivery.
The device can be opened and used.
Return the device with all its parts (body, mouthpiece and airflow ring) using the prepaid label we send you.
Once it arrives at our warehouse, you get back 100% of the amount you paid for the device.
Available once per customer, for one device.

Cores (flavour refills) are non-refundable

Cores can’t be returned or refunded, opened or unopened. This includes cores bought one-time, as part of a kit, or through a Refill Plan. Please don’t include cores in your return. If a core arrives damaged, defective or incorrect, we replace it free of charge (see below).

Free gifts included with your order have no refund value.

Refill Plan

Refill Plan shipments contain cores, so they are non-refundable. You can cancel your Refill Plan anytime before your next billing date, and you won’t be charged again. If you request a device refund and have an active Refill Plan, tell us in the same email and we’ll cancel it for you.

How to return your device

Email care@tryharb.com within 30 days of delivery, from the email address you used to order, and include your order number.
Within 3 business days, we email you a prepaid return label and instructions.
Ship the device within 14 days of receiving the label. If the device isn’t shipped within 14 days, your return is closed and no refund will be issued.
Once the device arrives at our warehouse, we issue your refund within 7 days.

Your delivery date counts as Day 1. For example, if your order is delivered on September 1, you can request a refund until September 30. Use only the label we send you, and keep your tracking number until your refund arrives. Business days exclude weekends and U.S. federal holidays.

Refund amount and processing

Your refund equals the price you actually paid for the device after any discounts, as shown in your order. Return shipping with our label is free.

Refunds go to your original payment method, and we confirm them by email. Your bank or card provider may take up to 10 business days to post the funds.

Chargebacks

If something is wrong with your order, please contact us first. While a chargeback or payment dispute is open with your bank, the guarantee is on hold. If the bank decides the dispute in our favor, the 30-Day Money-Back Guarantee no longer applies to your order, even if your 30 days haven’t passed.

Additional devices

If you bought more than one device, each additional device can be returned unopened within 30 days of delivery for a full refund, following the same steps.

Damaged, defective or incorrect items

Contact us promptly if your device or cores arrive damaged, defective, incorrect or incomplete. For confirmed cases, we send a free replacement, or refund the item if a replacement isn’t possible. You never pay return shipping in these cases.